Quicklinks
Quicklinks
Products purchased from Puma India Online Store
PUMA India is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 14 days of your order delivery date. In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab!
Follow the below steps to Return an Item.
For a guest user, please click here and fill the required details
Please Note:
-- Any damage caused due to neglect, improper usage will not be covered under our Returns Policy.
-- Products can only be returned if they are in an unused condition
-- Face Masks, socks and bodywear products are not applicable for returns
-- All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
-- In case of purchase of multiple quantity the same the SKU (size variant), all quantities need to be returned
-- If you choose to self-ship your returns yourself instead of using Puma return logistics, kindly call customer support at 080-35353535 or 37373737MON-SUN : 09:00 - 19:00
Products purchased from PUMA Retail stores
If the product is purchased from a PUMA retail store, please address this matter with the store from which the item was originally purchased. Retail sales associates are extremely knowledgeable about our products and will be able to assist you.
Products purchased from Puma India Online Store
Exchanging products is not possible.Please enter a new order in the PUMA Online Shop.
Products purchased from PUMA Retail stores
If your product is purchased from a PUMA retail stores, please address this matter with the store from which the item was originally purchased.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations of quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Puma Sports India Pvt Ltd and accept Puma Sports India Pvt Ltd decision regarding the cancellation.
In case of requests for order cancellations, Puma Sports India Pvt Ltd reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been invoiced, we shall cancel the order and refund the entire amount.
If you’d like to cancel your order please call customer service at 080-35353535 or 37373737MON-SUN : 09:00 - 19:00
Cancelled Orders
If your payment method is
Returned Orders
Once the product(s) reaches back to our warehouse and completes the quality check, refund(s) shall be initiated as per the below,
If your payment method is
Warranty Claim
If your product been longer than 14 days and less than three months since the purchase date (available on the invoice) and the item has developed a flaw, then here's what you'll need to do:
Products purchased from Puma India Online Store
Please reach our customer support at 080-35353535 or 37373737 MON-SUN : 09:00 - 19:00
Products purchased from Puma Retail Stores
You’ll want to take your item back to the store you bought it from.
General conditions for warranty claim
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. No claim is admissible on socks & bodywears.
